CAGE Solid Oak Coffee Table

Yurtiçi Gönderiler (Türkiye)

Stokta olan siparişlerin gönderimi 1-2 hafta, stokta olmayıp üretilmesi gereken siparişlerin gönderimi 4-6 hafta içinde adresinize teslim edilir.

Türkiye içi gönderilerde Yurtiçi Kargo ile çalışılmakta olup, 2-5 iş günü içinde teslim edilmektedir.

Türkiye’nin her yerine kargo ücretsizdir.  Her sipariş için yalnızca 1 gönderi adresi belirtilebilir.

Ödemeniz tamamlandıktan sonra otomatik e-posta ile siparişinizin alındığına dair bilgi maili alırsınız. Siparişinizin kargoya teslimi ile de ilgili kargo firmasından tarafınıza bilgilendirme mesajı gelir.

Eğer isterseniz siparişinizin teslimini ileri bir tarihe talep edebilirsiniz. Böyle bir talebiniz olması durumunda sipariş aşamasında not olarak belirtmeniz gerekmektedir. Teslim tarihi ile ilgili bir değişiklik yapmak isterseniz info@kosliving.com e-posta adresimizden bizimle iletişime geçebilirsiniz. 

Hafta sonları veya tatil günlerinde sipariş gönderimleri yapılmamaktadır. 

Teslimat adresinde siparişinizin teslim edilebileceği biri olup olmayacağından emin olmanızı rica ederiz. 

Ürün'ü teslim alacak kişi, Ürün’ü, teslim aldığı anda kontrol etmekle ve Ürün'de kargodan kaynaklanan bir sorun gördüğünde, Ürün'ü kabul etmemekle ve kargo şirketi yetkilisine tutanak tutturmakla sorumludur. Aksi halde, işbu hususa ilişkin herhangi bir mesuliyet kabul etmemekteyiz. Yine, Ürün’ü, tarafımızca belirlenen kargo şirketinden başka bir taşıyıcı aracılığıyla göndermemizi talep etmeniz halinde, ilgili Ürün’ün belirlediğiniz taşıyıcıya tesliminden itibaren oluşabilecek kayıp veya hasardan sorumlu olmayacağız. 

Uluslararası Gönderiler

Stokta olan siparişlerin gönderimi 2-3 hafta, stokta olmayıp üretilmesi gereken siparişlerin gönderimi 6-8 hafta içinde adresinize teslim edilir.

Web sitesindeki fiyatlara yurtdışı gönderim ücretleri dahil değildir. Kargo ücretleri sipariş sepete atılıp kargo aşamasına gelindiğinde hesaplanmaktadır. 

Ödemeniz tamamlandıktan sonra otomatik e-posta ile siparişinizin alındığına dair bilgi maili alırsınız. Siparişinizin kargoya teslimi ile de ilgili kargo firmasından tarafınıza bilgilendirme mesajı gelir.

Yurt dışı gönderilerinde gümrük vergisi ve gümrükte çıkabilecek diğer ücretlerden Kos Living sorumlu değildir. Nakliye sırasında veya sonrasında uygulanan tüm ücretler (tarifeler, vergiler vb.) müşterinin sorumluluğundadır. 

Ürününüzün gümrükten geçebilmesi için gereken ödemeleri zamanında yapmanız gerekmektedir. Yaşadığınız ülkenin güncel gümrük tariflerini öğrenebilmek için lütfen ilgili web sitelerini kontrol ediniz. Gümrük gecikmeleri vb. gibi kontrolümüz dışında herhangi oluşan gecikmelerden Kos Living sorumlu değildir. 

Hafta sonları veya tatil günlerinde sipariş gönderimleri yapılmamaktadır. 

Teslimat adresinde siparişinizin teslim edilebileceği biri olup olmayacağından emin olmanızı rica ederiz.

Ürün'ü teslim alacak kişi, Ürün’ü, teslim aldığı anda kontrol etmekle ve Ürün'de kargodan kaynaklanan bir sorun gördüğünde, Ürün'ü kabul etmemekle ve kargo şirketi yetkilisine tutanak tutturmakla sorumludur. Aksi halde, işbu hususa ilişkin herhangi bir mesuliyet kabul etmemekteyiz. Yine, Ürün’ü, tarafımızca belirlenen kargo şirketinden başka bir taşıyıcı aracılığıyla göndermemizi talep etmeniz halinde, ilgili Ürün’ün belirlediğiniz taşıyıcıya tesliminden itibaren oluşabilecek kayıp veya hasardan sorumlu olmayacağız. 

Each tree is different in terms of pattern, texture, color and vein structure. Due to the characteristic feature of the wood, a grainy, knotty, worm-eaten, hollow structure can be seen. Time and seasonal deformations reflect the naturalness of the tree and enable each product to come to life in a different identity.

Even if the tree is cut, it continues to live until it is completely ash. For this reason, it continues to be affected by the humidity, temperature and air circulation in the environment. With the effect of weather conditions, expansion and contraction may occur on the surface.

Direct contact of the product with honeycomb, stove or other high-temperature materials (pots, glasses, teapots, etc.) should be avoided. Underlay should be used for hot and liquid products. In case of spillage, it should be intervened immediately with a damp cloth.

Since the tree is affected by weather changes, it should be protected from direct sunlight, areas with air circulation or humidity, impacts and frictions.

Corrosive chemical materials should not be used in the products. Daily cleaning should only be done with a damp soft cloth. A dry and rough cloth may scratch the product.

RETURN AND CANCELLATION POLICY

With the app on your mobile device
from our electronic commerce site with the extension www.kosliving.com, including the cases where you make transactions.
(“Web site”), the Preliminary Information Text (“Preliminary Information”) and our company named Şehirban Ezim – Kos Living and Distance Sales Agreement (“Agreement")'in
you will have to sign up.

By examining the type and type, quantity, basic features, dimensions, brand, model, color and sales price including all taxes, on the Internet Site, the product or service you have ordered (for both one and more than one product, "Product” will be used), this return and cancellation policy (“return and cancellation policy”), which you can benefit from after the purchase, prepared to set forth the rules and conditions applicable to our company and you regarding the return of the Product and the cancellation of your relevant order.Return and Cancellation Policy”), Law No. 6502 on the Protection of the Consumer (“Law”) and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188 (“regulation”), to your attention.

CANCELLATION AND REFUND CONDITIONS DUE TO FAILURE OF PAYMENT

The price of the product, including all costs (“Product price”), where cash sales are not fully paid before delivery; in installment sales,
If the installment amount is not paid, we have the right to unilaterally cancel the Contract and not deliver the Product.

If, for any reason, after the delivery of the product, the bank to which the credit card is processed does not pay the Product Fee to us or demands a refund of the price paid, the Product must be returned to our company by you within 3 (three) days at the latest. Non-payment of the Product Price is due to an unfair instruction or objection to the bank.
or due to your fault or negligence, the shipping costs for the return will be borne by you. In this case, without accepting the return,
We reserve all our legal rights, including the follow-up of the Product Price. 

YOUR RIGHT TO CANCEL DUE TO DELAY IN DELIVERY OF THE PRODUCT

in general and expressly to the contrary
Unless specified, the delivery costs (shipping fee, etc.) are yours, and you must have paid the Product Price in order for the delivery to be realized.
required.

At the time of sale and
Depending on the campaigns, the conditions of which we have announced on the Website, it may be possible that all or part of the delivery costs in question will not be reflected to you.

Delivery time, supply of the Product
The delivery will be completed within 30 (thirty) days at the latest following the receipt of the order, in accordance with paragraph 3 of Article 48 of the Law and Article 16 of the Regulation.  

Normal sales/delivery conditions
The product cannot be delivered within the aforementioned 30 (thirty) day period due to force majeure (such as earthquake, flood, fire, epidemic) other than
If it is the subject of this situation, you will contact us, regarding this situation.
We will inform you through the communication tools you share.

The order is fulfilled within the aforementioned 30 (thirty) days.
If we are unable to deliver within the specified period, either under normal conditions or due to force majeure, another similar product may be ordered, which may cancel the order.
or, in case of force majeure, you will be able to wait until the end of the extraordinary situation. In case of cancellation of the order, we will refund the entire Product Price you paid to us within the scope of the order within 14 (fourteen) days.

CANCELLATION IF PRODUCT SUPPLY IS IMPOSSIBLE

If the supply of the Product subject to the order becomes impossible,
Within 3 (three) days from the date of the order, we will inform you clearly and through one of the communication tools you have notified, and we will return the entire Product Price you paid to us within the scope of the order within 14 (fourteen) days.

OBLIGATION OF THE BUYER TO FOLLOW THE SHIPMENT PROCESS AND CONTROL THE PRODUCT:

that the Product is notified by you
In case of delivery to the address, the Product will be sent to you via a courier company selected by us. The shipping company that will make the delivery,
If it does not have a branch that can deliver to the delivery address, the Product will need to be received by you from another nearby branch that we will notify you by e-mail, SMS or telephone.  

During the delivery of the product,
In the event that the person to be delivered is not personally present at the delivery address and the persons at the address do not accept the delivery, it will be deemed that we have fulfilled our obligation in this regard. No one to pick up at the address
It is your responsibility to follow up and ensure the shipment of the Product by contacting the courier company. If the product is to be delivered to a person or organization other than you, we will be held responsible if this person or organization is not present at the address or does not accept the delivery.
will not. In these cases, any damage caused by the late delivery of the Product and the expenses incurred due to the product waiting at the cargo company and/or the return of the cargo to us will be borne by you.

The person who will receive the Product is responsible for checking the Product as soon as it is received and when he sees a problem in the Product due to the cargo, not accepting the Product and keeping a report to the courier company official. Otherwise, this
We do not accept any liability in this matter. Again, we may ship the Product through a carrier other than the courier company designated by us.
in case you request us to send the relevant Product to the carrier you designate.
We will not be responsible for any loss or damage caused by delivery.

RIGHT OF WITHDRAWAL

Articles 47 and 48 of the Law and
Pursuant to Articles 9 to 15 of the Regulation, if you have determined the person to receive (or receive) the Product as another person, the relevant person
You have the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the Product, without giving any reason and without paying any penalty. However, it is possible to exercise your right of withdrawal within the period from the conclusion of the Contract until the delivery of the Product.

At this point, we would like to emphasize that, pursuant to Article 15 of the Regulation, regarding the sale of the following:
The right of withdrawal cannot be exercised in the contract concluded as:

The notice that the right of withdrawal has been exercised, by you, within the aforementioned period, hereby
It is sufficient that it is addressed in writing with a clear statement to our e-mail address included in the Policy. When we receive your right of withdrawal request, we send you the confirmation information and within 14 (fourteen) days, by you,
We will refund you the entire Product Price collected under your order via the payment method you prefer when placing the order.

In so far, in case the right of withdrawal is exercised, the refund of the payment, upon the exercise of the right of withdrawal for this Product in an order for a single Product; in an order containing more than one Product,
carried out upon exercising the right of withdrawal for all Products.
By taking advantage of a discount/campaign as a product or price,
If the right of withdrawal is exercised for some of the orders containing the product, if the shopping volume is beyond the scope required to benefit from the discount,
The aforementioned discount will be deducted from the refund to be made to you. In the shopping where you use your right of withdrawal, such as a gift certificate or discount code / coupon
If you have benefited from a benefit, this benefit will be returned to you in the same way. As a result of an order in which the right of withdrawal has been used for all or part of the order, promotion, gift voucher, discount code or coupon and similar
If a purchase that has been vested is out of the scope specified in order to gain promotion, gift certificate, discount code or coupon and similar rights, the promotion, gift certificate, discount code or coupon and similar rights you have won will be cancelled. At this point, we would like to emphasize that reward points, gift certificates, etc. Your requests for cash in return will not be accepted under any circumstances. Again, we would like to point out that the reward points
and other matters related to the acquisition and use of similar products, the agreements to be signed between the institution in question and you and us.
will be subject to its provisions; In relevant cases, it is possible for us to use all the rights and powers determined/to be determined both here and in the aforementioned contracts, before you and the organization, and to carry out the relevant transactions on behalf of and/or account of the relevant organization; Without prejudice to these provisions, you and
We are not responsible for any disputes that may arise between the aforementioned organizations and their material, legal and other consequences.
not available.

When you use your right of withdrawal,
The product is returned within 10 (ten) days after you notify us, the original waybill/invoice, the return invoice in case of product returns whose invoice is issued on behalf of the company, as well as the box, packaging, if any, standard
the Product, complete and undamaged, together with its accessories.
you need to send it via the courier company that delivered it; If you ship in this way, the shipping costs for returning the Product will be covered by us. the relevant shipping company,
If the Product does not have a branch in the place where your delivery address is located,
Delivery by you will be provided by us.

Within the withdrawal period,
responsible for the changes and deteriorations that occur if you do not use it in accordance with its operation, technical specifications and instructions for use.
you will be; In this case, at our discretion and discretion, we may make a discount from the Product Price that you will return under the right of withdrawal, in accordance with the change and/or deterioration in the Product, herein, also
We bring it to your attention.

CARGO COMPANY TO BE USED FOR RETURNS

When making a return, you must send the product to us via the cargo company that delivered it to you. Unless otherwise stated herein, in the Preliminary Information and in the Agreement, the shipping cost of your return shipments will be covered by us. 

DOCUMENTS TO BE SENT DURING RETURN

The product is the original of the waybill/invoice, and the return invoice for the product returns whose invoice is issued on behalf of the company, also the box, packaging, if any, of the product to be returned.
You must send it complete and undamaged together with its accessories. 

REQUEST AND COMPLAINT / LEGAL REMEDIES

Demand for product and sales
and your complaints to us, regarding your personal data, together with the documents proving your identity, by stating your name, surname and contact information in a clear and understandable way
signed Cerrah Mah. 3. Sanayi Cad. No:11/3 to İnegöl/Bursa; +90 216 358 16 60 phone number; or with secure electronic signature, to info@kosliving.com e-mail address, verbally or in writing; As a seller, we are pleased to meet our customers' rightful demands and complaints and all kinds of applications.  

In any case, you can submit your applications regarding the dispute to the consumer court or
You have the right to appeal to the consumer arbitration committee.

If you place an order, it will form an integral part of the Contract.
With this Return and Cancellation Policy, the return of the product subject to sale
informed about the rules regarding the cancellation of your order and
you are in.

AMENDMENT AND EFFECTIVENESS

Kos Living hereby accepts the terms of this Returns and Cancellation Policy.
can change it at any time. The Current Return and Cancellation Policy will become effective on the date it is published on the Website.