Customer Clarification Text

Dear Visitors, Members and Customers,

Şehriban Ezim - Kos Living (“Kos Living”), cares about the protection of your personal data and in this regard, in the capacity of data controller, in the Law on the Protection of Personal Data No. 6698 (“KVKK”) and we take the measures regulated in the secondary legislation.

This customer clarification text (“Illumination Text”), we would like to inform you about the main issues regulated in the KVKK within the framework of our obligation to inform, which is also regulated in Article 10 of the KVKK.

With this Illumination Text,

  • Kos Living stores (“Malls”) to visit and/or shop from the Stores;
  • Kos Living, including the cases where you make transactions with the application on your mobile device, kosliving.com extension electronic commerce site (“Web site”) to visit (“Online Visitor”), subscribing to the Website, shopping on the Website or sending products/gifts on behalf of third parties;
  • Your acceptance of general and personalized campaign notifications through commercial communication channels;
  • Our call center, e-mail, website, social media and/or similar channels (“Communication channels”) to communicate mutually;
  • Your participation in campaigns, contests, sweepstakes and other events organized by Kos Living

It is aimed to inform you about the personal data collection, processing and transfer processes.

As Kos Living; Cookies, etc., can be used on the Website in order to carry out statistical studies on the use of the Website, to make targeted advertisements/promotions and to ensure that you have an effective customer experience. We use methods. For detailed information about cookies [https://www.kosliving.com/pages/cerez-politikasi] extension, for detailed information on privacy, [https://www.kosliving.com/pages/gizlilik-ve-kvkk-politikasiYou can review the Privacy and Personal Data Protection Policy in the ] extension. 

The Purpose of Processing Your Personal Data and the Processes of Your Personal Data

As a data controller, we process your personal data for the following purposes and conditions:

  1.  In Case of Visiting the Stores by You
  • To ensure the safety of you, Kos Living and Kos Living employees and other third parties against any action, crime or behavior that is likely to occur in the Stores and contrary to the current legislation, to provide information, documents and other related obligations to official/judicial institutions and organizations. in order to fulfill your store security camera recordings; and 
  • In case you want to be informed when the product you want arrives at the Stores, in order to meet your request, your name, surname, telephone number and other personal information, if forwarded together with your request.
    we are processing. 
  1. If You Shop From Stores
  • Name, surname, address, shopping (shopping date, time, amount, content of shopping) and payment (payment method and content) for the purpose of realizing shopping transactions and accordingly concluding and performing the sales contract, issuing invoices and following up the accounting works, providing after-sales support services. payment details) information, in addition to your e-mail address, T.C. your identity number and/or passport number, phone number and/or signature information; and 
  • If the purchase is made with a credit/debit card, we process your credit/debit card information, provided that it is transferred to the relevant payment institution without being registered by Kos Living. 
  1. If You Visit the Website

In case you visit the Website, cookies, etc., are placed on the Website for the purpose of statistical studies and advertisements/promotions regarding your usage and improving the customer experience. uses methods. 

  1. If You Are A Website Member
  • Your name, surname, gender, e-mail address, address information, mobile phone number, log records information for the purpose of ensuring transaction security; 
  • As a member, in order to provide you with the service of viewing your order history, your shopping and payment information; 
  • In order to fulfill our obligation to keep up-to-date the personal data you provide during the membership process, your name, surname, gender, date of birth, e-mail address, mobile phone number; 
  • Providing you with special offers based on your website membership and shopping, campaigns, advantages, promotions, creating advertisements, organizing contests, sweepstakes and other events, conducting marketing, advertising and analysis studies, conducting communication activities, studies to improve customer experience, and strategic operational processes. within the scope of planning, analysis and business development studies, your name, surname, gender, e-mail address, mobile phone number, date of birth, city, district, address; and 
  • Approaches to notifications/surveys/offers/campaigns on the Website, habits, favorites, behaviors, preferences, search activities, past purchases, cookie records, device ID, communication preferences, shopping amount, payment methods/channels and preferences, bank information where the payment was made We process the brand, model, technical specifications and operating system information of the device used, operator information, survey answers, and your data. 
  1. In case you shop on the website with or without a member
  • In case you shop on the Website as a member or without a member, to carry out the shopping process, to provide preliminary information, to conclude, execute and fulfill the distance sales contract, to issue an invoice for your shopping and send it to you, to ensure that your order is delivered to you, and to provide after-sales support services. name, surname, e-mail address, mobile phone number, address, log records of your shopping transaction and your IP address; 
  • If the shopping is made with a credit/debit card, your credit/debit card information data in order to ensure that the payment can be collected; and 
  • If you inquire about your order using the order information and order inquiry screen, you will receive your e-mail address and order number data.
    we are processing. 
  1. In case the purchased product is sent to the third party
  • In the event that you send products to third parties, we process the address, name, surname, telephone number, e-mail address of the relevant person in order to deliver the order to the relevant person and to provide after-sales support services. In this case, the responsibility for the disclosure of this person(s) belongs to you, as the person sharing this information. 
  • If a product/gift is sent to you by third parties, we process your address, name, surname, telephone number, e-mail address information in order to deliver the order to you and to provide after-sales support services. 
  1. If You Give Business Communication Permission to Kos Living Through Any Channel

Presentation of general or special personalized campaigns, advantages, contests, sweepstakes and other events run by Kos Living, improving customer satisfaction, conducting commercial communication activities through channels (SMS, e-mail, etc.) selected within the scope of marketing activities, advertising and analysis studies, We process your signature if you carry out your name, surname, mobile phone number, e-mail address and commercial communication permission transactions in the Stores for the purpose of transmitting our invitations for invitations and other events. 

  1. If You Contact Us Through Communication Channels
  • In case you contact us through Communication Channels, resolution of your requests and complaints and contacting you when necessary, addressing you correctly if you contact us through our call center, providing service/transaction security, managing, monitoring and reporting all customer relations processes and meeting quality standards. name, surname, social media user name, e-mail address, mobile phone number, fixed phone number, if relevant, your legal action information, your requests and complaints, and other relevant information to be transferred by you depending on your request and complaint; 
  • Your call center voice recordings to be used as evidence for our customer satisfaction efforts and disputes that may arise between us; 
  • If your request and complaint is related to the Stores, your store security camera recordings; and 
  • If you create an order or make a purchase on the Website, we additionally process your order and shopping history, your invoices, and your points/discounts/benefit usage. 
  1. Legal Processes and Internal Activities
  • To ensure the safety of you and/or Kos Living and/or its employees and/or other third parties against any act, crime or behavior that is/may be contrary to the legislation, and to fulfill our obligations arising from the legislation (including, but not limited to, authorized and responsible private or public institutions and organizations. to fulfill our legal obligations, to use all kinds of lawsuits, replies and objections against official institutions and organizations such as courts, enforcement offices, arbitral tribunals in disputes that may arise, to conduct negotiation and agreement processes regarding disputes, to request information from us or within the scope of your legal rights. In case you make an application, we can provide you with the necessary information, prevent use in violation of the contract and legislation, detect suspicious transactions and illegal uses, perform cancellation transactions, perform internal audit and control, reporting, testing, development studies, and improve the customer experience. In case the name, surname, gender, date of birth, date of birth is transferred due to legal processes or found in documents sent by official authorities, within the scope of business studies and developments, strategic planning, analysis and business development studies regarding operational processes, signature and T.R. ID number, mobile phone number, fixed phone number, e-mail address, address, your requests and complaints, your purchases, invoices, payment information, call center voice recordings, log records if you make a transaction on the Website, IP address, transaction in the Stores If you do, store security camera recordings, your related legal transaction information, and your correspondence and file information regarding dispute processes; and 
  • In terms of Online Visitors, your cookie records (IP address, navigation information, device used and traffic data) in order to ensure information processing security and prevent malicious use, carry out activities in accordance with the legislation, and fulfill our other legal obligations towards authorized and responsible public institutions and organizations. we are processing. 

Collection of Your Personal Data 

Your personal data, verbally and/or in writing and/or electronically, by Kos Living, Stores, business partners or suppliers for the purposes set out in article I of this Clarification Text, titled “The Purpose of Processing Your Personal Data and the Conditions in which Your Personal Data is Processed”. ; By means of security cameras and devices in the Stores, the information you verbally declare to the sales consultants in the Stores is recorded in our systems, the shopping you make through the Stores and / or the Internet Site or the information you provide during your membership on the Internet Site is recorded in our systems and you make transactions through these channels, All kinds of shopping, collection, delivery, transaction, survey filling, recording and transactions on the Stores and/or the Website are recorded in our systems, recording your requests and complaints when communicating with us through Communication Channels and/or Stores, recording your conversations with the call center. We collect information/documents about you by automatic methods or from official institutions, organizations and judicial/administrative authorities, and by recording the records of your return/inspection processes in the relevant documents. 

Processing of Your Personal Data

Your personal data;  

  1. “It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contractWithin the framework of the principle of ”; 
  1. “Existence of the express consent of the person concernedBased on your express consent regarding personal data processing processes and commercial communication activities, pursuant to the marketing and analysis studies within the scope of the Website membership; 
  1. “Obligatory data processing for the legitimate interests of the data controllerWithin the framework of the principle of ”, regarding the detection and prevention of suspicious transactions regarding the membership of the Website and its use, ensuring transaction security, studies regarding operational processes and our customer relations processes; 
  1. “Obligatory data processing for the legitimate interests of the data controller”, “data processing and transfer is mandatory for the establishment, use or protection of rights" and "fulfillment of legal obligationWithin the framework of the principles of ”, regarding the processes of recording with security cameras in the Stores; 
  1. “Fulfillment of legal obligation" and "clearly stipulated in the lawRegarding our obligations arising from the current legislation, especially the KVKK and secondary legislation, within the framework of the principles of ”; 
  1. “Data processing and transfer is mandatory for the establishment, use or protection of rights.Within the framework of the ” principle, regarding legal disputes, investigations and other judicial/official processes; and 
  1. “The fact that the person concerned has been made public by himselfWe collect and process it, based on legal reasons, within the framework of the principle of ”. 

Whenever you want and without giving any reason, (i) reject the transaction (rejection) in the commercial electronic messages we will send, and thus stop the relevant commercial communication; and/or (ii) You can terminate your relevant membership by withdrawing your explicit consent for the membership of the Website, thereby stopping the personal data processing processes based on explicit consent. 

Transfer of Your Personal Data

We transfer your personal data to third parties in the country and/or abroad, in accordance with the provisions of the KVKK and secondary legislation, within the scope of the purposes set out in Article I of this Clarification Text, titled "The Purpose of Processing Your Personal Data and the Conditions in which Your Personal Data is Processed". In this context, your personal data,

  1. To deliver the products you have purchased or will buy regarding your membership, order or shopping, to provide supply, logistics, cargo and courier services and after-sales support services, to resolve your requests and complaints and to contact you, to receive marketing/advertising/analysis/promotional activities or consultancy services , with existing and future companies, business partners, suppliers and service providers (electronic message tool service providers) within the group companies that we are involved in, for the purposes of providing all kinds of information, communication, promotion, sales, marketing, store card and membership applications. , call center, personal data collectors via devices, marketing/advertising/analysis service providers, database and server service providers, infrastructure maintenance and support service providers, legal and financial consultancy services, billing service providers, independent audit service Provided that it is used by these institutions and organizations within the scope of services provided for the purpose of performing the activities of Kos Living; 
  1. To the aforementioned institutions, organizations and authorities, in order to fulfill our obligations to give information, documents and other related obligations to authorized and authorized private or public institutions and organizations, judicial authorities and official institutions / organizations, and to use our legal rights such as the rights of action and reply; 
  1. To our suppliers and payment institutions regarding the relevant transaction, from which we receive consultancy services for the purposes of tracking and detecting suspicious transactions and preventing illegal transactions; 
  1. To our suppliers within the scope of activities related to increasing the visit traffic on the Website; and 
  1. If you make your payment by credit/debit card, your credit/debit card information can be shared with the relevant bank, electronic payment institution, etc. without being recorded by Kos Living. We transfer it to third parties providing the service.

Your Rights Under KVKK

As the owner of personal data, the rights you have in accordance with Article 11 of the KVKK are as follows:

  • Learning whether your personal data is being processed;
  • If your personal data has been processed, requesting information about it;
  • Learning the purpose of processing your personal data and whether they are used in accordance with the purpose;
  • Knowing the third parties to whom your personal data is transferred in the country or abroad; Requesting correction of your personal data if it is incomplete or incorrectly processed;
  • To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK titled "Deletion, destruction or anonymization of personal data";
  • In case your personal data is incomplete or incorrectly processed, if you request that they be corrected and you request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK titled "Deletion, destruction or anonymization of personal data", the actions taken will be carried out to the third parties to whom your personal data has been transferred. request notification;
  • Objecting to the emergence of a result against you by analyzing your processed personal data exclusively through automated systems; and
  • In case you suffer damage due to unlawful processing of your personal data, requesting the compensation of the damage. 

If you want to exercise one of your rights listed here, you can submit your request to Kos Living in writing or by other methods determined by the Personal Data Protection Board, pursuant to paragraph 1 of Article 13 of the KVKK. You can send your written request regarding your personal data, together with the documents proving your identity, to the addresses below, stating your name, surname and contact information, in a clear and understandable manner, with secure electronic signature or mobile signature or wet signature. 

Data Controller

:

Şehriban Azim - Kos Living

E-mail Addresses

:

info@kosliving.com

Address 

:

Cerrah Mah. 3. Sanayi Cad. No:11/3 Inegol/Bursa

AMENDMENT AND EFFECTIVENESS

Kos Living may change the provisions of this Clarification Text at any time. The Current Clarification Text will enter into force on the date it is published on the Website.